Our Process

Our Process

3Points, LLC is a unique company that was built from the ground up to be your small business IT department. Everything we do is designed with the small business in mind. Our service offerings are flexible and affordable; and our service delivery is unmatched in the marketplace. But these attributes are only possible because of the attention we put into the process of delivering IT services to your small business. When you choose to work with 3Points, you will benefit from our 3 Point Process:

Point 1 - Audit
Point 2 - Standardization
Point 3 - Ongoing Maintenance and Support

When you work with 3Points, you will be joining a team of IT professionals steeped in best-practices, customer service standards and a general desire to do good things for people. These features, combined with our flat and flexible organizational model, are the basic elements that enable us to deliver high-quality technical services at the most cost-effective price in the market. Here is a more in-depth look at the process that has made 3Points the leading provider of IT services for small business:

Point 1 - The Audit

When 3Points, LLC becomes your trusted technology advisor, and begins to provide products and services to your organization, it is the 3 Point process that will guarantee your satisfaction with our services. Before we begin servicing any technology for our new clients, 3Points offers to perform the first and most important step of our 3 Point process. This is known as the Audit.

During the Audit, 3Points will document all of your business technology, right down to the serial numbers and support contracts for your equipment and software. This detailed information will enable each of our network engineers to know how to access your systems, what the configurations of each system are, and how all of the systems are connected together. Having this information allows 3Points’ engineers to perform a comprehensive analysis of your IT systems, and with this information we are able to dramatically increase the speed in which assistance can be provided to you and your company.

At the conclusion of the Audit, 3Points’ LLC will provide you with a written synopsis of our findings. This document will list any risks you face, and any gaps in technology we discover during the Audit process. Within the report, these risks and gaps will be prioritized so you will know what items are critical to address in the near future, and which things might be nice to have, but are not necessary for the operation of your IT systems.

Finally, if you choose to pursue any of the recommendations that are made during the Audit, 3Points will provide you with cost and time estimates for each item; therefore enabling you to budget for any changes you may need to make. These estimates are provided to our clients on a fixed-price basis the majority of the time.

Point 2 - Standardization

Once the Audit is complete, and any system configuration changes or enhancements are known, 3Points, LLC takes the next logical step and addresses any issues that were discovered. Sometimes these issues require additional hardware and software, and other times the systems we encounter are only in need of industry standard configurations.

At the beginning of each relationship, it is important for us to perform standardization services on the systems we become responsible for, if these systems were not previously maintained to the proper specifications. During this process we make configuration changes to various system components as dictated by best-practices and manufacturer-specifications. These changes tend to rapidly stabilize the systems we service since these systems are designed to be configured in a standardized manner.

A follow-on benefit to system standardization is the ease of maintenance of your systems. Once your systems are configured to industry best-practices and manufacturers-specifications, each of our network engineers are able to become familiar with, and provide services on, your systems. This is true even though these engineers may only service your systems a few times per year.

Sometimes larger scale upgrades and enhancements are needed, especially if you are moving to a new location, growing or have technology that is no longer supported by the original manufacturer. This is when 3Points’ Project Services will be provided to your company. 3Points, LLC maintains a highly trained and equipped team of Project Engineers who provide all of the Project Services to our clients. This team of highly trained professionals performs the Company’s new installations, which allows us to deploy our systems in a consistent, high-quality and efficient manner.

Point 3 - Ongoing Maintenance and Support

The best way to avoid system downtime is to tackle errors within systems, and perform all IT related housekeeping, before they become visible problems to the end user. 3Points can provide you with a proven set of ongoing maintenance services that will ensure that your systems are available for use, and operating a peak performance, when you need them.

System Maintenance, which is the process of performing these duties, is highly standardized and monitored activity at 3Points. The quality and the cost effectiveness of our services make us one of the best in the business. Throughout this ongoing process we perform dozens of activities, including the management of:

• Windows Updates
• Virus Signatures
• SPAM Filters
• Data Backup Systems
• Firewall Configurations
• Internet Connections
• Administrator Mailboxes
• Network Utilization
• Server Performance
• Software Licensing Renewals and Upgrades
• And Much More…

When your systems are maintained by 3Points, you can rest assured that they are in the hands of the most capable engineering team working for small business today. However, even though maintenance will solve the vast majority of issues, well before they impact any users, sometimes your company will need assistance with an issues that is impacting your work day, and it is a this moment you will be able to call in to the 3Points Help Desk for Phone-based and Onsite Support services.

3Points, LLC believes that when you call us for service, the last thing you want is to waste any time. We understand that you are already behind because of the issue you are experiencing, and we know that it is our job to get you back to work.

We take your support needs seriously, and we have staffed our Help Desk, and our Onsite Break / Fix teams, with network engineers. What this means to you is that when you call to talk to one of our technical resources, you will not have to wait through a series of low-level technicians who have no knowledge of your systems. Instead you will be connected to a trained technical engineer, who has your information at their finger-tips, has access to a dozen other network engineers, and who is ready, willing and able to help you. At 3Points, your satisfaction is paramount to our success. We understand that your IT systems are there to serve your business, and our mission is to make sure they are available for you to use, and that the data you create on these systems is protected. 3Points, LLC is the leading provider of IT products and services to small business.

To learn more about 3Points’ offerings, please contact the 3Points sales department today at 708-546-4950.