Extraordinary IT Support
Managed IT Services from 3Points is the outlet for dedicated IT support in Chicago
It’s time to do more with your day
When you get the IT support you need during the workday, new doors open.
Your team can be more productive. Your company can reduce on-the-job stress. And your employees can feel more confident in the tools they use every day. But how do we deliver IT support differently than other IT providers?
It’s simple, really.
Procedure-based IT Support
We don’t just do whatever, wherever, with whomever. We’ve created detailed processes to keep our IT support services 100% reliable.
Our service standards are based on industry best practices and built around decades of combined IT experience. To make things even better, we’ve automated notifications, standardized events, and partnered with established brands to bring you the most reliable IT support possible.
Remote IT
Support
With a carefully constructed network operations center (NOC), our team can handle the majority of common IT issues remotely. No in-person visit necessary.
Remote IT support reduces downtime and prevents minor issues from growing into major problems.
Categorized IT
Support
Even with proactive care and regular maintenance, stuff happens and issues will come up. Because of this, we’ve developed three categories of IT support: Emergency, Urgent, and Important.
Emergency
Urgent
Important
These categories allow us to prioritize your requests and handle your needs as efficiently as possible.
“The key is you have to have a partnership with your IT team, a partnership based on trust. When I don’t know something, I call 3Points and ask them. In a few moments, they put it into my terms. They don’t make me feel bad that I didn’t know, and we laugh about it. I’m never going into IT. I never want to go into IT. I have 3Points.”
– COO, Non Profit
