“The key is you have to have a partnership with your IT team, a partnership based on trust. When I don’t know something, I call Steve or Kevin and I ask them. In a few moments, they put it into my terms. They don’t make me feel bad that I didn’t know and we laugh about it. I’m never going into IT. I never want to go into IT. I have 3Points.”
“We hit it off. That’s the biggest thing. We struck up a friendship and comfort level with them. Similar to insurance, changing a provider with computer and IT support is not exactly the easiest thing. They are friendly, responsible and took the time to understand the primary software systems we run inherent to independent agencies. They took a lot of work out of our hands and made sure it would work before they were implemented.”
“3Points took our data and created a simple backup plan that is 100% better. 3Points’ strength is that they are able to be more efficient and that makes us more efficient. I think it is because of their size and the fact that they document everything. They’ve seen the issue you have before we know how to handle it.”